Corrective Action Request (CAR) Process Training – Root Cause Analysis and Corrective Actions

The Corrective Action Report (CAR) is a documented process used to identify, investigate, and resolve nonconformities, accidents, or quality issues. At AIR-QC, the CAR system helps ensure problems are properly analyzed and prevented from happening again.

When to Raise a CAR

Raise a CAR when a significant issue requires investigation, such as:

• Product or process nonconformities

• Quality issues during inspection

• Customer complaints

• Repeated operational problems

When Not to Raise a CAR

A CAR may not be necessary for minor issues that can be corrected immediately, such as:

• Small mistakes fixed on the spot

• Minor operational adjustments

• Isolated issues

• Safety issues 

Identification of the Issue

Clearly describe the issue before submitting a CAR:

• Problem description

• Date and location

• Related product or process

• Supporting evidence (photos or records)

The 5 Whys – Root Cause Analysis

The 5 Whys method helps identify the real cause of a problem by asking “Why?” repeatedly until the root cause is found.

This method focuses on solving the root cause rather than only fixing the symptom.

Correction and Corrective Action

Correction - Immediate action to fix the problem.

Corrective Action - Action taken to prevent the issue from happening again.

How to Raise a CAR Webform

New Request

• Open the CAR webform

• Enter issue details

• Attach evidence if necessary

Submit Actions

• Record root cause analysis

• Define corrective actions

• Assign responsible persons and deadlines

Benefits of CAR

• Better quality control

• Effective problem solving

• Prevention of repeated issues

• Support for continuous improvement

Collaboration

The CAR process requires collaboration between quality, production, engineering, and management teams to ensure problems are properly resolved and improvements are implemented.